ServiceNow, Inc.

10-K & 10-Q Filings

ServiceNow is a technology company that provides digital workflow automation solutions for businesses, universities, and governments. Its purpose is to make work flow better and enable digital transformation by connecting workflows across siloed organizational functions and systems. The company's intelligent platform, the Now Platform, offers a single data model, one code base, and one architecture, allowing for speed, productivity, and innovation. The platform automates workflows across an entire enterprise and integrates with customers' preferred cloud platforms and systems of record and collaboration. ServiceNow offers a range of workflow applications in four primary areas: Technology, Customer and Industry, Employee, and Creator. The Technology Workflows help IT departments manage IT infrastructure, identify and remediate security vulnerabilities, optimize IT costs, and gain visibility across IT resources and asset lifecycles. The Customer and Industry Workflows help organizations reduce costs while delivering seamless experiences with connected digital workflows. The Employee Workflows transform the employee experience by making it easier for them to work and collaborate. The Creator & Other Workflows help customers build and manage cross-enterprise workflows fast with low-code development experiences. The company's business strategy is to provide exceptional customer service and help customers solve their unique challenges, operate on their unique technologies and systems, and change at their own unique pace. ServiceNow's values include wowing customers, winning as a team, creating belonging, and staying hungry and humble. ServiceNow's website is www.servicenow.com, and its stock ticker is NOW.

12 mos ending Dec 31, 201212 mos ending Dec 31, 201312 mos ending Dec 31, 201412 mos ending Dec 31, 201512 mos ending Dec 31, 201612 mos ending Dec 31, 201712 mos ending Dec 31, 201812 mos ending Dec 31, 201912 mos ending Dec 31, 202012 mos ending Dec 31, 202112 mos ending Dec 31, 202212 mos ending Dec 31, 20233 mos ending Mar 31, 20233 mos ending Mar 31, 2024CAGR %YoY %Revenue (+)
$243.71
424.65
682.56
1005.48
1390.51
1933.03
2608.82
3460.44
4519.48
5896.00
7245.00
8971.00
2096.00
2603.00
38.79%24.19%Cost of Revenue (-)
$104.01
155.26
248.78
329.41
398.68
499.77
622.66
796.64
987.11
1353.00
1573.00
1921.00
438.00
520.00
30.36%18.72%Gross Profit (+)
$139.70
269.39
433.79
676.07
991.83
1433.25
1986.16
2663.79
3532.37
4543.00
5672.00
7050.00
1658.00
2083.00
42.83%25.63%Selling, General & Administrative (-)
$137.95
256.98
437.36
625.04
859.40
1157.15
1499.08
1873.30
2309.18
2889.00
3549.00
4164.00
1022.00
1145.00
36.31%12.04%Research & Development (-)
$39.33
78.68
148.26
217.39
285.24
377.52
529.50
748.37
1024.33
1397.00
1768.00
2124.00
492.00
606.00
43.71%23.17%Operating Expenses (-)
$177.29
335.66
585.62
842.43
1414.64
1534.67
2028.58
2621.67
3333.51
4286.00
5317.00
6288.00
1514.00
1751.00
38.32%15.65%Costs & Expenses (Total) (-)
$281.30
490.92
834.40
1171.85
1813.32
2034.44
2651.24
3418.31
4320.62
5639.00
6890.00
8209.00
1952.00
2271.00
35.89%16.34%Operating Income/Loss (+)
$-37.58
-66.27
-151.84
-166.37
-422.81
-101.41
-42.43
42.12
198.86
257.00
355.00
762.00
144.00
332.00
130.56%Non-operating Income/Expense (+)
$1.60
-4.93
-23.70
4.45
6.04
5.80
56.13
58.34
-16.93
20.00
71.00
-56.00
-16.00
-8.00
50.00%Interest Expense (-)
$
31.10
33.28
53.39
52.73
33.28
32.75
28.00
27.00
Earnings before Tax (+)
$-35.98
-71.20
-175.54
-193.01
-450.05
-149.00
-39.02
67.19
149.19
249.00
399.00
1008.00
188.00
425.00
126.06%Tax Expense (-)
$1.37
2.51
3.85
5.41
1.75
0.13
-12.32
-559.51
30.68
19.00
74.00
-723.00
38.00
78.00
105.26%Income/Loss (Continuing Operations) (+)
$-37.35
-73.71
-179.39
-198.43
-451.80
-149.13
-26.70
626.70
118.50
230.00
325.00
1731.00
150.00
347.00
131.33%Net Income/Loss (+)
$-37.35
-73.71
-179.39
-198.43
-451.80
-149.13
-26.70
626.70
118.50
230.00
325.00
1731.00
150.00
347.00
131.33%Net Income/Loss (Common) (+)
$-37.66
-73.71
-179.39
-198.43
-451.80
-149.13
-26.70
626.70
118.50
230.00
325.00
1731.00
150.00
347.00
131.33%EPS (Basic)
$-0.51
-0.54
-1.23
-1.27
-2.75
-0.87
-0.15
3.36
0.61
1.16
1.61
8.48
0.74
1.69
128.38%EPS (Diluted)
$-0.51
-0.54
-1.23
-1.27
-2.75
-0.87
-0.15
3.18
0.59
1.13
1.60
8.42
0.73
1.67
128.77%Weighted Avg Shares (Basic)
73.91
135.42
145.36
155.71
164.53
171.18
177.85
186.47
193.10
198.09
201.43
204.14
203.38
205.11
9.68%0.85%Weighted Avg Shares (Diluted)
73.91
135.42
145.36
155.71
164.53
171.18
177.85
197.22
202.48
203.17
203.53
205.59
204.26
207.68
9.75%1.67%Cash
$118.99
366.30
252.46
412.31
401.24
726.50
566.20
775.78
1676.79
1728.00
1470.00
1897.00
1852.00
2056.00
28.62%11.02%Short-term Investments
$195.70
268.25
416.34
388.94
498.12
1052.80
931.72
915.32
1415.24
1576.00
2810.00
2980.00
3062.00
3054.00
28.09%-0.26%Receivables
$78.16
108.34
159.17
203.33
322.76
434.89
574.81
835.28
1009.41
1390.00
1725.00
2036.00
1109.00
1306.00
34.50%17.76%Inventory
$
139.89
175.04
228.92
303.00
369.00
461.00
392.00
474.00
20.92%Prepaid Expenses (Current)
$13.60
23.73
35.79
29.08
43.64
77.68
132.07
125.49
191.47
223.00
280.00
403.00
319.00
482.00
36.08%51.10%Other Assets (Current)
$15.64
31.12
43.23
51.98
76.78
118.69
Assets (Current)
$422.09
797.75
906.99
1085.63
1342.54
2410.56
2344.69
2826.90
4521.84
5220.00
6654.00
7777.00
6734.00
7372.00
30.33%9.47%Securities & Long-term Investments
$
255.36
266.77
422.67
262.66
391.44
581.86
1013.33
1468.01
1630.00
2117.00
3203.00
2239.00
3666.00
63.73%Property, Plant & Equipment (Net)
$42.34
75.56
104.24
144.71
181.62
245.12
347.22
870.51
1113.86
1357.00
1735.00
2073.00
1799.00
2148.00
42.44%19.40%Goodwill & Intangibles
$
14.52
55.02
98.67
148.39
215.64
249.43
300.61
394.13
1064.00
1056.00
1455.00
1035.00
1448.00
39.90%Other Assets
$13.68
25.29
92.07
55.36
98.57
135.13
355.95
1011.08
1217.22
1527.00
1737.00
2879.00
1807.00
2910.00
62.62%61.04%Assets (Non-current)
$56.02
370.73
518.09
721.42
691.23
987.34
1534.45
3195.53
4193.22
5578.00
6645.00
9610.00
6880.00
10172.00
59.63%47.85%Assets (Total)
$478.11
1168.48
1425.08
1807.05
2033.77
3397.90
3879.14
6022.43
8715.06
10798.00
13299.00
17387.00
13614.00
17544.00
38.64%28.87%Accounts Payable
$57.65
75.53
97.33
138.63
209.72
276.71
360.98
514.36
702.33
939.00
1249.00
1491.00
922.00
1241.00
34.41%34.60%Debt (Current)
$
543.42
52.67
92.00
Other Liabilities (Current)
$153.98
252.55
409.67
593.00
861.78
1280.50
1651.59
2185.75
3034.82
3918.00
4756.00
5874.00
4839.00
5792.00
39.24%19.69%Liabilities (Current)
$211.63
328.09
507.00
731.64
1071.50
2100.63
2012.57
2752.78
3737.14
4949.00
6005.00
7365.00
5761.00
7033.00
38.08%22.08%Debt (Non-current)
$
414.78
443.76
474.53
507.81
630.02
661.71
694.98
1640.15
1484.00
1486.00
1488.00
1486.00
1488.00
0.13%Other Liabilities
$23.08
31.35
45.64
34.07
67.50
83.12
93.66
446.72
503.28
670.00
776.00
906.00
767.00
916.00
39.60%19.43%Liabilities (Non-current)
$23.08
446.13
489.41
508.60
575.31
713.14
755.37
1141.70
2143.43
2154.00
2262.00
2394.00
2253.00
2404.00
52.50%6.70%Liabilities (Total)
$234.71
774.22
996.40
1240.24
1646.81
2813.77
2767.94
3894.49
5880.58
7103.00
8267.00
9759.00
8014.00
9437.00
40.34%17.76%Treasury Stock
$
535.00
707.00
Retained Earnings
$-105.49
-179.20
-358.58
-557.01
-997.39
-1146.52
-978.78
-352.24
-233.74
-4.00
338.00
2069.00
488.00
2416.00
395.08%AOCI
$-0.04
-0.48
-12.11
-16.88
-21.13
-0.89
-4.04
25.25
94.23
34.00
-102.00
-37.00
-70.00
-68.00
2.86%Shareholder's Equity
$243.41
394.26
428.68
566.81
386.96
584.13
1111.20
2127.94
2834.48
3695.00
5032.00
7628.00
5600.00
8107.00
36.78%44.77%Liabilities & Equity
$478.11
1168.48
1425.08
1807.05
2033.77
3397.90
3879.14
6022.43
8715.06
10798.00
13299.00
17387.00
13614.00
17544.00
38.64%28.87%Net Income/Loss
$-37.35
-73.71
-179.39
-198.43
-451.80
-149.13
-26.70
626.70
118.50
230.00
325.00
1731.00
150.00
347.00
131.33%Depreciation & Amortization
$28.55
61.77
130.47
164.06
202.30
285.62
345.70
453.41
578.49
773.00
791.00
1021.00
232.00
131.00
38.43%-43.53%Increase/Decrease in Working Capital
$-28.47
-29.20
-40.00
-100.63
-92.80
-116.25
-106.57
497.41
-256.99
-24.00
-189.00
958.00
-138.00
-329.00
-138.41%Share-based Compensation
$27.94
65.58
154.32
257.71
317.58
394.08
543.95
662.20
870.45
1131.00
1401.00
1604.00
381.00
422.00
44.51%10.76%Adjustments to Reconcile Net Income
$86.11
155.45
318.29
513.52
611.72
791.96
837.79
609.27
1668.10
1961.00
2398.00
1667.00
752.00
994.00
30.91%32.18%Net Cash (Operating)
$48.77
81.75
138.90
315.09
159.92
642.83
811.09
1235.97
1786.60
2191.00
2723.00
3398.00
902.00
1341.00
47.08%48.67%Capital Expenditure
$42.07
55.32
154.19
90.33
158.61
215.38
286.30
345.00
539.75
1184.00
641.00
976.00
165.00
350.00
33.09%112.12%Net Cash (Investing)
$-239.15
-402.80
-316.93
-231.74
-108.45
-883.95
-347.42
-724.48
-1506.87
-1607.00
-2583.00
-2167.00
-524.00
-918.00
-75.19%Increase/Decrease in Debt
$
562.94
772.12
1481.63
Increase/Decrease in Equity
$236.23
140.48
68.73
93.35
66.38
81.64
104.16
107.87
145.77
167.00
177.00
-344.00
117.00
-44.00
-137.61%Interest Expenses
$0.00
41.00
24.00
23.00
11.00
11.00
125.50%0.00%Net Cash (Financing)
$241.84
568.57
70.77
82.99
-55.75
538.89
-607.43
-301.86
596.65
-506.00
-344.00
-803.00
5.00
-259.00
-5280.00%Cash Taxes Paid
$1.52
0.92
12.60
3.63
4.34
7.90
17.51
20.47
39.21
36.00
45.00
127.00
22.00
21.00
49.49%-4.55%Effect of Exchange Rate
$-0.56
-0.21
-6.59
-6.49
-6.79
28.13
-15.53
-0.19
25.07
-25.00
-53.00
1.00
1.00
-4.00
-500.00%Increase/Decrease in Cash
$50.90
247.31
-113.85
159.85
-11.07
325.90
-159.29
209.45
901.44
53.00
-257.00
429.00
384.00
160.00
21.38%-58.33%Cash (Beginning)
$68.09
118.99
366.30
252.46
412.31
401.93
727.83
568.54
777.99
1679.00
1732.00
1475.00
1475.00
1904.00
32.26%29.08%Cash (Ending)
$118.99
366.30
252.46
412.31
401.24
727.83
568.54
777.99
1679.43
1732.00
1475.00
1904.00
1859.00
2064.00
28.67%11.03%NOPAT
$-35.99
-65.41
-140.93
-163.24
-418.73
-96.04
-55.82
392.92
146.59
219.84
314.96
1308.55
127.15
315.60
148.21%Gross Margin %
57.32%
63.44%
63.55%
67.24%
71.33%
74.15%
76.13%
76.98%
78.16%
77.05%
78.29%
78.59%
79.10%
80.02%
Operating Margin %
-15.42%
-15.61%
-22.24%
-16.55%
-30.41%
-5.25%
-1.63%
1.22%
4.40%
4.36%
4.90%
8.49%
6.87%
12.75%
NOPAT Margin %
-14.77%
-15.40%
-20.65%
-16.23%
-30.11%
-4.97%
-2.14%
11.35%
3.24%
3.73%
4.35%
14.59%
6.07%
12.12%
Net Margin %
-15.32%
-17.36%
-26.28%
-19.73%
-32.49%
-7.71%
-1.02%
18.11%
2.62%
3.90%
4.49%
19.30%
7.16%
13.33%
Tax Rate %
4.24%
1.29%
7.18%
1.88%
0.96%
5.30%
-31.57%
-832.79%
26.28%
14.46%
11.28%
-71.73%
11.70%
4.94%
ROA
-7.53%
-5.60%
-9.89%
-9.03%
-20.59%
-2.83%
-1.44%
6.52%
1.68%
2.04%
2.37%
7.53%
0.93%
1.80%
ROE
-14.79%
-16.59%
-32.88%
-28.80%
-108.21%
-16.44%
-5.02%
18.46%
5.17%
5.95%
6.26%
17.15%
2.27%
3.89%
ROIC
-151.00%
-104.15%
-117.14%
-115.60%
-214.91%
-38.46%
-10.79%
37.57%
12.53%
10.84%
13.92%
45.17%
8.35%
15.93%
Asset Turnover
0.51
0.36
0.48
0.56
0.68
0.57
0.67
0.57
0.52
0.55
0.54
0.52
0.15
0.15
Inventory Turnover
4.45
4.55
4.31
4.47
4.26
4.17
1.12
1.10
Equity Multiplier
1.96
2.96
3.32
3.19
5.26
5.82
3.49
2.83
3.07
2.92
2.64
2.28
2.43
2.16
Current Ratio
1.99
2.43
1.79
1.48
1.25
1.15
1.17
1.03
1.21
1.05
1.11
1.06
1.17
1.05
Quick Ratio
1.86
2.26
1.63
1.37
1.14
1.05
1.03
0.92
1.10
0.95
1.00
0.94
1.05
0.91
Debt/Equity Ratio
1.05
1.04
0.84
1.31
2.01
0.60
0.35
0.58
0.43
0.30
0.20
0.27
0.18
Interest Coverage Ratio
-12528.00
6.27
14.79
33.13
13.09
30.18
Working Capital/Sales
-0.08
-0.06
-0.06
-0.10
-0.10
-0.11
-0.03
-0.04
-0.07
-0.07
-0.07
-0.07
-0.63
-0.62
R&D/Sales
0.16
0.19
0.22
0.22
0.21
0.20
0.20
0.22
0.23
0.24
0.24
0.24
0.23
0.23
Total Payout
$-236.23
-703.43
-68.73
-93.35
-66.38
-853.76
-104.16
-107.87
-1627.40
-126.00
-153.00
367.00
-106.00
55.00
151.89%Payout Ratio %
-656.34%
-1075.40%
-48.77%
-57.19%
-15.85%
-888.98%
-186.60%
-27.45%
-1110.14%
-57.31%
-48.58%
28.05%
-83.37%
17.43%