Five9, Inc.
Five9, Inc. (NASDAQ: FIVN) operates as a leading provider of intelligent customer experience platforms for enterprise contact centers. The company delivers a comprehensive, cloud-native software solution that enables organizations to manage customer interactions across multiple channels including voice, chat, email,… From the company’s description.
Margins and return on equity change in ; everything else in percent. Fewer shares and less debt are shown plainly, not as bad news — it depends what you make of buybacks. Dotted labels explain each measure. is shown separately from the annual figures.
What Five9, Inc. does
In the company’s own words
Five9, Inc. (NASDAQ: FIVN) operates as a leading provider of intelligent customer experience platforms for enterprise contact centers. The company delivers a comprehensive, cloud-native software solution that enables organizations to manage customer interactions across multiple channels including voice, chat, email, social media, and web. Five9's Intelligent CX Platform is powered by its Five9 Genius AI suite, which incorporates generative AI and large language models to deliver capabilities such as agentic AI agents, agent assistance, workflow automation, AI insights, and AI summaries alongside traditional contact center functions like automatic call distribution, skills-based routing, quality management, and workforce engagement management.
The company serves more than 3,000 customers across multiple industries including banking and financial services, business process outsourcing, retail, healthcare, technology, and education. Five9 operates through a single reportable segment and generates revenue through a software-as-a-service model, charging customers monthly subscription fees based on the number of licenses and consumption-based pricing for AI solutions and telephony services. The company maintains an Annual Dollar-Based Retention Rate of 105 percent, reflecting strong customer loyalty and expansion within its existing customer base.
Five9 employs 2,910 full-time employees distributed across its San Ramon, California headquarters and international locations including offices in Australia, Portugal, and India. The company's go-to-market strategy combines a field sales team targeting mid-size and enterprise customers with a telesales team serving smaller organizations, supplemented by a network of technology solution distributors, system integrators, and resellers. The platform is delivered through globally distributed data centers and public cloud deployments across the United States, United Kingdom, Europe, Australia, Canada, and Asia.
The company's competitive strengths include its end-to-end AI-infused platform architecture, consultative customer success approach with high-touch implementation services, reliable and scalable multi-tenant infrastructure, proven go-to-market model, and extensive partner ecosystem encompassing leading CRM vendors, unified communications providers, and system integrators. Five9's intellectual property portfolio includes issued patents, trademarks, and copyrights protecting its proprietary technology and brand. The company's website is www.five9.com.
Company details
- Sector
- Technology
- Industry
- Business Services & Software
- Headquarters
- SAN RAMON, CA
- Fiscal year end
- December
- CIK
- 1288847
- SIC
- 7374
Financial performance, year by year
Fiscal 2014–2025 · USDThe full income statement, balance sheet and cash flow for each of these years — every figure traceable to its filing — is on the Financials tab with a free account.
Who owns Five9, Inc. — and what changed
Funds as of 2026Q2 · superinvestors as of 2026-06-30
Superinvestors in Five9, Inc. · what they did last quarter
Share of each manager’s reported 13F portfolio. Change is in shares held, since the previous quarter.
Largest fund holders · Five9, Inc.’s weight in each
Fund ownership is a floor, not a census — pensions, insurers and people holding shares directly are not visible here.
Five9, Inc.’s bonds, as funds hold them
Funds report holding 1 issues of Five9, Inc.’s debt, $56.72M at market value — what funds hold, not the company’s total debt. Weighted-average coupon 1.00%, maturing 2029 to 2029.
Fund ownership counts N-PORT filers only, so it is a floor rather than a census — pensions, insurers and direct holders are not visible here, and the remainder is not “held by individuals”.
Fund ownership is a subset of institutional 13F ownership — the two describe overlapping populations and must not be added together.
Every fund and institutional holder, quarter by quarter, is on the Ownership tab with a free account.
Recent filings
All filings →Each filing opens into its own statements and disclosures here.
Put this business in context.
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