Freshworks Inc.

Freshworks Inc. (NASDAQ: FW) operates as a people-first artificial intelligence service software company that enables organizations to deliver exceptional employee and customer experiences. The company's website is located at freshworks.com.

The company provides two primary product categories: employee experience (EX) solutions and customer experience (CX) solutions. The EX portfolio includes Freshservice, a unified IT and enterprise service management platform; Freshservice for Business Teams, which extends capabilities to departments such as HR, Facilities, Finance, and Legal; Device42, which provides advanced IT discovery and dependency mapping; and FireHydrant, a modern incident management platform. The CX portfolio comprises Freshdesk Omni, an omnichannel customer service solution; Freshdesk, a ticketing and case management platform; Freshchat, a customer messaging platform; Freshcaller, a cloud-based contact center solution; Freshsales, a sales CRM; and Freshmarketer, a marketing automation platform. All products leverage the Freshworks platform, which incorporates Freddy AI, the company's generative AI-powered suite of services designed to enhance productivity through AI agents, copilots, and insights capabilities.

Nearly 75,000 companies across approximately 170 countries use Freshworks solutions, with over 60 percent of annual recurring revenue derived from customers with more than 250 employees. The company serves three primary customer segments through distinct go-to-market motions: small and mid-sized businesses with 250 or fewer employees, mid-market organizations with 251 to 5,000 employees, and enterprises with 5,001 or more employees.

Freshworks operates as a cloud-native SaaS provider with products hosted in AWS regions across the United States, Europe, India, Australia, and the United Arab Emirates. The company maintains a hybrid workforce of approximately 4,500 full-time employees globally, with headquarters in San Mateo, California and eleven additional offices worldwide. A majority of employees are based in India, supporting engineering, product design, customer support, inbound sales, and administrative functions. The company competes against established vendors including ServiceNow, Salesforce, Zendesk, and various emerging platforms through its emphasis on ease of use, rapid implementation, unified experiences, and product-led growth strategies.