Sprinklr, Inc.

Sprinklr, Inc. (NYSE: CXM) operates a unified customer experience management platform designed to help enterprises manage customer interactions across multiple channels and teams. The company's website is located at sprinklr.com.

The platform, called Unified-CXM, enables customer-facing teams including those in customer service, marketing, and social media management to collaborate across organizational silos and communicate with customers through digital and traditional channels. Sprinklr's AI-native architecture processes over 450 million conversations daily and makes more than 8 billion AI predictions each day, supporting more than 200 million contact center interactions monthly while managing over 4 billion customer profiles across digital channels.

Sprinklr offers four primary product suites. Sprinklr Service transforms fragmented interactions across voice, digital, and social channels into cohesive experiences through intelligent human-AI collaboration. Sprinklr Social unifies social media management across publishing, engagement, influencers, and employee advocacy across 30 or more channels. Sprinklr Insights delivers real-time consumer intelligence by capturing both direct and indirect customer signals across social, digital, and enterprise channels. Sprinklr Marketing unifies campaign planning, content production, activation, and reporting across paid and owned digital channels.

As of January 31, 2026, the company served 1,677 customers, including 59 percent of Fortune 100 companies. The customer base spans more than 90 countries, with the platform recognizing over 150 languages. During fiscal year 2026, 44 percent of revenue was generated outside the Americas. The company maintains 141 large customers with annual subscription revenue of at least one million dollars, with average subscription revenue per customer in this cohort exceeding three million dollars.

Sprinklr's platform is built on a single codebase architecture and incorporates purpose-built artificial intelligence combining classical machine learning, third-party large language models, and proprietary in-house models. The company holds 38 issued U.S. patents and maintains various security certifications including ISO 27001, SOC 2 Type II, PCI-DSS, and FedRAMP authorization for federal agencies. The platform integrates with over 80 enterprise systems including Salesforce, Microsoft, Adobe, Google, Oracle, and ServiceNow through marketplace connectors and APIs.