Upland Software, Inc.

Upland Software, Inc. (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software serving enterprise customers globally. The company's website is www.uplandsoftware.com.

Upland provides a diversified family of cloud-based applications addressing two primary business functions: Knowledge Management and Content Lifecycle and Workflow Automation. The Knowledge Management solutions help organizations capture, organize, and distribute information to employees and customers through features including AI-driven search, content recommendations, and workflow integrations. The Content Lifecycle and Workflow Automation solutions support document management, compliance, and process efficiency, offering tools for content capture, storage, retrieval, and automated processing, along with secure digital faxing capabilities. The portfolio also includes solutions for project and portfolio management, customer reference management, and IT spending management.

The company operates through a direct sales organization comprised of inside and field sales personnel, supplemented by indirect sales channels through strategic partner alliances. Upland employs a land-and-expand go-to-market strategy, initially demonstrating value with a single application before cross-selling additional products to address broader customer needs. As of December 31, 2025, the company had 760 full-time employees located primarily in the United States, Canada, India, the United Kingdom, and Australia. The customer base exceeds 1,100 enterprise accounts spanning diverse industries including financial services, technology, manufacturing, healthcare, government, and telecommunications, with no single customer representing more than ten percent of revenue.

Approximately 88 percent of recurring revenue derives from major accounts, defined as customers with contracted annual recurring revenue of $25,000 or more. International operations generated approximately 28 percent of total revenue for the year ended December 31, 2025. The company's operating model emphasizes a high-touch customer success program, quality-focused research and development, customer-driven innovation, expert professional services, global support infrastructure, and an enterprise cloud platform utilizing third-party hosting providers. The recurring subscription revenue model provides visibility and predictability while enabling scalability with limited incremental costs.