Zoom Communications, Inc.

Zoom Communications, Inc. (NASDAQ: ZM) operates as an AI-first unified communications and collaboration platform serving organizations of all sizes globally. The company's website is located at zoom.com.

The company provides a comprehensive suite of products organized into several key categories. Zoom Workplace encompasses core communication tools including Zoom Meetings, which supports HD video conferencing with up to 1,000 video participants, along with Zoom Phone, a cloud-based PBX system providing PSTN connectivity in over 45 countries, Zoom Team Chat for group and one-on-one messaging, Zoom Docs for document collaboration, Zoom Whiteboard for interactive brainstorming, and Zoom Rooms for conference room systems. Zoom Business Services includes Zoom Contact Center, an omnichannel cloud contact center platform, Zoom Revenue Accelerator for sales conversation intelligence, and Zoom Events for virtual and hybrid event management. The company also offers Workvivo, an employee experience platform designed for internal communications and engagement, and maintains an extensive developer ecosystem with over 3,100 applications available on the Zoom App Marketplace.

Zoom AI Companion, launched in September 2023, represents the company's integrated AI solution embedded across the platform, providing meeting summaries, task suggestions, real-time call guidance, and other productivity-enhancing features. The company employs a federated AI approach incorporating proprietary models alongside third-party offerings from providers such as OpenAI and Anthropic.

As of January 31, 2026, Zoom employed 7,438 full-time employees, with 3,457 based in the United States and 3,981 in international locations. The company maintains a global presence with strategically positioned offices and data centers supporting its operations across multiple regions. Zoom serves customers spanning numerous industries including education, finance, government, healthcare, manufacturing, and retail, with no single customer representing more than 10 percent of total revenue. The company competes in highly competitive markets against legacy providers, bundled productivity suites, and emerging platforms, differentiating itself through its open, cloud-native architecture, ease of use, reliability, and comprehensive feature set.